Here are some frequently asked questions. If you don’t see what you’re looking for, ask us in the form below.

Only you. Your unit is your unit, and you’ll be the only one with a key.

If you lose your key and are unable to have a new one made, contact us. We may have to cut your lock.

The easiest way to pay for your storage space is by setting up a payment on our site. To schedule a one-time or a recurring payment with the U-Haul payment portal, please click here. We also accept check or money order. You may mail payments to PO Box 1126 Franklin, IN 46131.

You may rent a unit for a single month. Some of our clients have rented the same unit for decades. We operate on a month-to-month basis.

A win for us is when you and your loved ones have a perfect storage experience at Mainstay, and we never have to take measures towards eviction. However, on the occasion that a payment is missed, our protocol is as follows: There is a 6 day grace period. On the 7th day, a red lock will be placed on the unit until the bill and the initial late fee ($10) are paid. Each missed bill cycle will result in a $25 penalty. At the beginning of the third consecutive month missed, the contents in the unit will be sold to an auction. This is a lose-lose situation. In these cases, we always lose money, and there’s nothing we hate more than to see someone forfeit their belongings.

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